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Booking terms & Conditions:

1. Contract and Booking

The Happy Huts act as agents for the Owner. Therefore, when you make a booking through us the contract to occupy the Property is between you and the Owner.

Bookings cannot be accepted from persons under 18 years of age.

The Properties are meant to be used for the purposes of a holiday, no commercial use of parties are allowed.

Any changes to your booked dates or party leader will need to be confirmed by the owner, through us as the acting agent. If we or the Owner agree to make requested changes to your booking you will be required to pay the £35 administrative charge.

2. Booking Fees, Deposits, Balance Payments and Holiday Insurance

If you make a booking more than 8 weeks before the holiday date you will be required to pay a 30% deposit when making the booking and the balance will be due no later than 8 weeks before the holiday is due to start.

If you make a booking within 8 weeks of the start of the holiday you will be required to pay for the holiday in full at the time of booking.

We would recommend you taking out holiday insurance.

We reserve the right (on behalf of the Owner) to cancel your holiday and re-let any holiday where any payment due is more than 7 days’ late. In these circumstances you will not be entitled to any refund.

3. Owner unable to make the Property available

In the unlikely event the Owner cannot make the Property available to you for your booking we will arrange a refund from the Owner of all amounts you have paid towards the accommodation cost.

4. Guest Cancellations

To receive a refund, bookings must be cancelled at least 30 days before check-in, refunds are subject to a 5% administrative charge which also covers the payment platform fees.

5. Holidaymakers’ responsibilities

You will ensure that you and all Holidaymakers will:

  • act responsibly and carefully whilst at the Property, abiding by any property specific house rules and leave the Property, and all things in or at it, in the same state of repair and cleanliness as at the start of the holiday;

  • report to the Owner any damage or breakages made during the holiday occupancy and pay for damage (wear and tear accepted);

  • not smoke at the Property nor allow anyone else to smoke at the Property;

  • not allow more than the maximum number of people to stay at the Property as stated on the Website;

  • at all times comply with any applicable laws and local or Government guidance, and ensure that no Holidaymaker or their guests (if allowed at the Property) or pets (if allowed at the Property) do anything which is illegal, or may cause unreasonable damage, noise, behaviour or disturbance;

  • not enter the Property before the stated arrival date and time and will leave the Property before the stated departure date and time;

  • treat people with respect and not act in a way which is abusive, violent, destructive, menacing, or harassing towards an Owner, any member of their team, any member of the community in which the Property is situated, or any of our employees, directors, consultants or other party acting on our behalf;

  • secure the Property (including all windows and doors) whenever leaving the Property.

  • 7. Pets

    Dogs are not allowed at the Freeman Street property

    11. Complaints procedure

    We hope that no problems are encountered during your stay but if there are, then all complaints must be received before the end of the holiday rental to ensure the issues can be resolved. Please note we are unable to file your complaint after your departure date.

    15. Accidental Damage Deposit/Waiver

    It is a requirement when booking to pay a damage/security deposit of £500.

    The Accidental Damage Deposit is due with the balance and it will be cashed on receipt and held by us to be applied against the reasonable costs of miscellaneous repairs to and/or replacement of and/or additional cleaning of furnishings, kitchen equipment, crockery, glass, keys, bedding and towels damaged or soiled otherwise than by usual wear and tear during the period of the booking by you or other Holidaymakers. The balance of the Accidental Damage Deposit will be returned to you within 10 working days of the departure date. Where such costs exceed the Accidental Damage Deposit you agree to pay such excess to the Owner promptly and in any event within 14 days of being notified.

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